Refund and Returns Policy

OFFICIAL DAPP Return and Exchange Policy

Hello valued customers,

Thank you for choosing OFFICIAL DAPP for your weightlifting shoe needs. We are committed to ensuring your satisfaction with every purchase. Please review our return and exchange policy below. Should you have any questions or require assistance, please do not hesitate to contact our customer service team using the information provided at the end of this message.

  1. Exchange Policy:
  • No Refunds: Unfortunately, we do not offer refunds or order cancellations once an order has been placed. However, we are pleased to offer an exchange if you require a different size or style. Please note that only one exchange per product is allowed. The product must be in its original, unused condition, and in the original packaging to be eligible for an exchange.
  • Eligibility: To qualify for an exchange, the product must be in its original, unused condition, and in the original packaging.
  • Damage/Defect: If the product shows any signs of damage or defect after use, it will not be eligible for an exchange.
  1. Exchange Process:
  • Initiate an Exchange: To begin the exchange process, please contact our customer service team at 7977986776 or through WhatsApp. Once we receive the returned product and it passes inspection, we will process your exchange. Please note that the time required for the exchange will depend on the shipping time for both the returned product and the new product.
  • Return Before Exchange: The complete product must be returned to us before the new item can be shipped.
  • Inspection: After we receive the returned product and it passes our inspection, we will proceed with the exchange.
  1. Shipping and Delivery:
  • Product Delivery: Our standard delivery time is 24-48 hours. However, delays may occur in certain regions due to service unavailability. Please be aware that the exchange process may take additional time.
  • Exchange Time: The duration of the exchange process depends on the time it takes for the returned product to reach us and for the new product to be shipped to you.
  1. Non-Returnable Items:
  • Custom-made or personalized shoes.
  • Items marked as final sale.
  • Products that are damaged or defective after purchase.
  1. Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to a defect or error on the part of OFFICIAL DAPP.

  1. Contact Information:

For any questions or concerns, please contact us at:

  • Email: contact@officialdapp.com
  • Phone: 7977986776
  1. Policy Updates:

OFFICIAL DAPP reserves the right to modify this return and exchange policy at any time. We encourage you to periodically review this policy for any updates.

Thank you for your understanding and cooperation.